Privacy policy

At ElysWrld, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit elyswrld.com, make a purchase, or interact with our services.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you purchase or register on our site, we collect details such as:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through our payment partners)

1.2 Device & Usage Information

When you browse our site, automated data may be collected:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on the site
  • Cookies and tracking technologies

1.3 Order & Support Information

When you contact us, we may store:

  • Order history
  • Customer support messages
  • Return/refund details

2. How We Use Your Information

We use your information for purposes such as:

  • Processing and fulfilling orders
  • Providing customer support
  • Sending order confirmations and updates
  • Improving website functionality and user experience
  • Detecting fraud or unauthorized activity
  • Sending marketing emails (only if you opt-in)

3. Sharing Your Information

We do not sell your personal information.

However, we may share information with trusted third parties to operate our business:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping carriers (e.g., USPS, UPS, DHL)
  • Website hosting providers
  • Marketing and analytics tools (e.g., Facebook Pixel, Google Analytics)

These partners only receive the information necessary to perform their services.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze traffic and user behavior
  • Provide personalized ads or recommendations

You may disable cookies in your browser settings, but some features may not function properly.

5. Data Protection & Security

We take reasonable measures to protect your data, including:

  • Encrypted checkout and payment processing
  • Secure servers and network protections
  • Restricted data access to authorized personnel only

While no system is 100% secure, we strive to keep your information safe.

6. Your Rights

Depending on your location, you may have rights such as:

  • Accessing your personal data
  • Requesting corrections
  • Requesting deletion of your data
  • Opting out of marketing emails
  • Requesting information about how your data is used

You can exercise these rights by contacting us at info@elyswrld.com.

7. Data Retention

We retain your information for as long as necessary to:

  • Complete transactions
  • Meet legal or accounting obligations
  • Improve customer service

You may request deletion at any time (unless we are legally required to keep it).

8. Third-Party Links

Our website may include links to external websites.
We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

ElysWrld does not knowingly collect personal information from individuals under 18 years of age.
If we learn that a minor has submitted data, it will be removed promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us:

ElysWrld Privacy Team
📧 Email: info@elyswrld.com
📞 Phone: +1 831-902-5530